Terms of Service

1. Operator and scope

Website operator and data controller: ELECTRA AE BICYCLES & SPARE PARTS TRADING L.L.C, trading as Electra Bicycle Company (ElectraBike UAE).

Contact address: SM005 Building 12 SM Blue Waters Marsa, Dubai, United Arab Emirates.

These Terms cover the use of electrabike.ae and the ElectraBike UAE business reviews application named Wowbikes Reviews. They explain the conditions for using the website and, for authorised staff, connecting a business Google account.

By using these services you agree to the applicable Terms. If you do not agree, do not use the relevant service. Purchases and booked activities may have additional conditions supplied for that transaction. Nothing here removes mandatory consumer rights.

2. Using the website

You may browse the catalogue and use the available contact, order, registration and service request functions for lawful purposes. Provide accurate information needed for your request and use an account or contact details only when entitled to do so.

You must have the legal capacity required for a transaction. A parent or guardian should arrange purchases or activities for children. Do not share passwords, Google authorisation tokens or payment credentials through ordinary enquiry forms.

3. Product information, orders and services

Product information, prices and availability may change. The price, payment method, delivery arrangements and any applicable cancellation, return or warranty conditions must be provided for the particular transaction through published policies, checkout, a quotation or written confirmation. Ask us to clarify any missing condition before paying.

These website Terms do not establish a new return period, warranty duration or delivery promise. They do not replace the conditions disclosed for your order or your rights under applicable law. A test ride or service appointment may have specific arrangements explained when it is booked.

If you find a material error or receive a different, defective or unsuitable item, contact us with the order details so it can be addressed under the applicable transaction conditions and consumer law. Changes to this website do not retrospectively change an existing agreement.

4. Google reviews application

Wowbikes Reviews is our staff application for accessing the reviews of ElectraBike UAE business profiles we own or are authorised to manage. These Terms apply to the retrieval and website display of public review information and Google's location rating and review count.

Only a business owner or staff member with the relevant authority may connect a business Google account. Visitors do not need to sign in with Google to read displayed reviews. The connection must not be used to obtain access to unrelated business profiles.

Google's requested business management permission is broader than reading reviews. The reviews feature uses account, location and review retrieval only; it is not a service for editing profiles, deleting reviews or posting replies. A new capability requires an accurate disclosure and any necessary additional authorisation.

The person who connected the account can revoke access in Google Account connections or contact us to disconnect. Revocation stops future retrieval; local authorisation tokens and cached Google content must then be removed. It does not delete the business profile or original Google reviews.

5. Review content and attribution

Google reviews are the opinions of their authors. Displaying a review does not mean we wrote it or that Google endorses us. Review content, reviewer information and Google branding remain subject to their respective owners' rights.

Any display of reviews must identify Google as the source, preserve supplied attribution and keep review content accurate. Limited API caches are temporary, with a maximum retention of 30 calendar days from retrieval. The display must not present a calculated rating across different locations as Google's rating for one shop.

Review information can change on Google before a website copy is refreshed. You can use the source link to see the current business profile. Content on a website page does not create a right to reuse all reviews or reviewer photos elsewhere.

6. Acceptable use

Do not use the services for fraud, impersonation, unlawful activity, unauthorised access, malware, interference with other users or infringing another person's rights. Do not try to obtain business credentials or use an account connection without authority.

We may restrict access where reasonably necessary to address misuse, a security incident or a legal requirement. A restriction does not remove obligations or rights arising from an existing purchase.

7. Website content and external services

Our website text, design, photographs and other materials are protected by rights owned by us or our licensors. You may use them to browse and make normal use of the website. Any further reuse requires the relevant permission unless the law allows it.

Third-party trademarks and reviews remain their owners' content. External websites and services, including Google and messaging or payment providers, have their own terms and privacy practices. We do not represent these services as our own.

8. Privacy and communications

Our Privacy Policy explains what information is handled, the specific Google reviews data uses, retention, disclosure and how to make a request. Google API information must be used consistently with those disclosures.

Using the website or accepting these Terms is not, by itself, agreement to receive marketing messages or to use Google account data for advertising. Any required marketing or non-essential tracking permission is a separate choice.

9. Availability and responsibilities

We take reasonable care with website information and operation, but cannot promise continuous availability or that all information is always current. Google data retrieval also depends on Google's availability, an active permission and applicable API limits.

Tell us about material errors or service problems so we can investigate. Nothing in these Terms excludes or limits responsibility where doing so would be unlawful, or restricts mandatory consumer protections, remedies or statutory warranty rights.

10. Applicable law and concerns

These Terms are subject to the applicable laws of the United Arab Emirates, without removing any mandatory protection that applies to you. Contact us first about a concern so we can try to resolve it. You remain free to approach a competent authority or court as permitted by law.

11. Changes to these Terms

We may revise these Terms for future use of the services and show the updated date. Material changes will be communicated where required. Existing transactions remain subject to their applicable agreed conditions and mandatory law. Changes to Google data uses must follow the notification and consent rules in the Privacy Policy.

12. Contact us